Quiz: Can You Handle Difficult People?


When confronted with a nasty salesperson, a hostile in-law, or a grumpy husband, how well do you respond? Take this quiz and find out.


Question 1 of 10

You're working at a service desk, facing a long line of shuffling, impatient customers. One of them steams forward from the back and says, "I refuse to be treated like this. Do you know who I am?" You:


Say, "Oh, I'm so sorry, Ms. Stewart! Of course, I'll take care of you right away."

Loudly address the other people in line, asking: "Does anyone know who this woman is?"

Say: "I know that you are a customer who needs help, and I'll be happy to help you when it's your turn."

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