How to Complain Effectively and Get Your Money Back

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Reader Problems Solved

"At a Colorado resort, our family got a room that was under renovation and reeked of paint fumes. I called the front desk, and the manager moved us to a larger room with mountain views and gave us dinner on the house, complete with a free bottle of wine."

- Devra Renner, Centreville, Virginia

"I took my kids to a G-rated movie, and the theater showed a racy advertisement before the previews. After I complained to the manager, he apologized right away and gave me four free movie passes."

- Dena Dyer, Amarillo, Texas

"When my husband and I got bumped off a flight from San Francisco to New Jersey over the holidays, a 'special conflict-resolution' flight attendant was called in to find other flights and offer cash to compensate for the delay. I wanted to get a direct flight, so I refused the San Francisco to Portland to Los Angeles to New Jersey route she suggested. She ended up giving me $800 and two first-class tickets on a direct flight the next morning."

- Jessica Rosenberg, Santa Clara, California

Originally published in Ladies' Home Journal, November 2010.


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